ORGANISATION AND FUNCTIONS OF THE COMMERCIAL DEPARTMENT – HQ OFFICE
The Commercial Department is responsible for the marketing & sale of the transportation provided by a railway, for creating and developing traffic, for securing and maintaining friendly relations with the travelling and trading public and for cultivating good public relations. The fixing of rates, fares and other charges and the correct collection, accountal and remittance of traffic receipts are the main functions.
The important matters dealt with in the Commercial Department are;
·Rates and fares
·Claims for refund and for compensation
·Prevention of Claims
·Marketing & Sales
·Research & Development
·Catering & Vending
·Computerisation of Reservation
·Commercial Advertising and publicity.
The Chief Commercial Manager, as Head of the Commercial Department, is responsible to the General Manager for the efficient working of the Commercial Department. He is assisted by officers in different grades at the Head Quarter Office and in the Divisions including Area Officers where provided.
Rules and regulations for the proper discharge of the duties by Commercial staff are laid down in detail in the Indian Railway Commercial manual.
Rail Travel Service Agents